Job Description |
1. Recommends and facilitates quality improvement efforts.
2. Manages activities for the most complex systems process analysis, design and simulation. Requires high level understanding of the enterprise’s business systems and industry requirements.
3. Organizes, leads and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
4. May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses.
5. Ensures changes to application configuration are designed, implemented, tested, and documented according to approved methodology.
6. Ensures user instruction, training procedures and other support information is developed and delivered to necessary employees. Ensures that policies, processes, technologies and performance goals are clearly communicated.
7. Manages testing efforts to ensure processes and systems produce correct business results.
8. Works with key stakeholders to refine the operational strategy and gain alignment with business units.
9. Understands Atmos Energy’s customer survey process, questionnaires and results; associates results to service delivery practices. Works with Customer Service Department and business unit management/staff to define performance targets and metrics.
10. Maintains adequate staffing levels to ensure proper administration of activities. Selects, develops, motivates and evaluates the performance of assigned employees.
11. Develops and monitors functional area budgets to ensure efficient utilization of resources. Plans and directs the achievement of area goals and objectives within established company policies.
Educational/Experience Level:
Requires Bachelor’s degree in Strategic Management, Management Information Systems (MIS), Business or a related field and six(6) years related experience in business project management design and implementation; or equivalent.
Communication Skills:
Requires the ability to communicate, persuade and/or influence internal and/or external customers at a high level such as senior management on matters of a technical and/or complex nature.
Numeric Skills:
Requires the ability to perform to perform algebraic, trigonometric and geometric operations and/or moderately complex statistical and/or accounting methods.
Computer Skills:
Requires advanced knowledge of various software applications to create documents, reports and/or graphics.
Work Conditions:
Works in an office environment. May require some traveling. Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting
Send your resume to napuli@psgglobalsolutions.com
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